Privacy Policy

UD Care ("we") recognizes the importance of protecting your personal data and that of our service users. This policy clarifies the details regarding the collection, use, or disclosure of personal data in accordance with the Personal Data Protection Act B.E. 2562 (PDPA).

1. Data We Collect

We will collect only the data necessary to provide efficient services, categorized as follows:

General personal data: Name, address, telephone number, email, LINE ID of contacts or relatives.

Personal data of service users (elderly): Name, age, medical history, food allergies, medications used regularly, daily routines, and other health information.

Technical data: IP address, cookies, and website usage behavior to improve user experience.

2. Purposes of Data Collection

We process your data under the following legal basis:

For service provision: Used for initial health assessment, care program planning, and communication between the center and relatives.

For safety and health: Health information is sensitive, and we will collect it for the purpose of medical treatment or public health care.

Marketing and public relations: If you give your consent. We may send you information, promotions, or activities of the center through the channels you provide.

3. Disclosure of Personal Information

We will keep your information confidential and will not disclose it to third parties except in the following cases:

With your direct consent.

Forwarding information to medical facilities or medical personnel in emergency situations.

In compliance with an order from a relevant law or government agency.

4. Data Retention Period

We will retain your personal information for as long as necessary for the purpose of providing the service or for the period required by law (e.g., medical facility laws requiring the retention of records for at least 5 years).

5. Rights of Data Subjects

You have the following rights under the PDPA:

The right to access and request a copy of your personal information.

The right to request correction of information to ensure it is accurate and up-to-date.

The right to request the deletion or destruction of data (when no longer necessary).

The right to withdraw consent (in cases where processing relies on consent).

6. Data Security

We have appropriate technical and administrative security measures in place to prevent unauthorized access, loss, or misuse of data.